Frequently asked Questions
After Hours Emergency Calls
If you find it necessary to contact Faizi Ahmed, MD after normal office hours, the answering service will pick up your call. Simply dial the office number (813) 995-1775 and the call should ring through. In the event of a life threatening medical emergency, call 911 or go directly to the nearest hospital’s emergency department where a trained emergency room physician can see you.
Faizi Ahmed, MD sees patients on an appointment basis. In order to allow adequate time in scheduling your visit, you will be asked the nature of your problem when you call for an appointment.
We will make every effort to honor all time commitments to our patients and we request that you extend the same courtesy. If you are unable to keep your appointment or will be delayed, please call the office as soon as possible so we can adjust our schedule.
Occasionally, an emergency may arise requiring an adjustment to our schedule. We will advise you of any delay. We know your time is important and we will be happy to reschedule if you are unable to wait. Your understanding is greatly appreciated. All patients need to bring in at time of appointment a list of medications, insurance cards and photo ID.
Financial Arrangement and Credit Card On File
We have implemented a policy requiring a credit card held on file effective 9/1/2018. As you may be aware, the current healthcare market has resulted in insurance policies increasingly transferring costs to you, the insured. Some insurance plans require deductibles and copayments in amounts not known to you or us at the time of your visit.
Similar to hotels and car rental agencies, you are asked for a credit card number at the time you check in and the information will be held securely until your insurances have paid their portion and notified us of the amount of your share, you will receive a statement. At that time, any remaining balance owed by you will be charged to your credit card, and a copy of the charge will be mailed to you. This is an advantage since it makes checkout easier, faster, and more efficient. This in no way will compromise your ability to dispute a charge or question your insurance company’s determination of payment.
Patients with health insurance should remember that professional services are charged to the patients and not to the insurance company. As a courtesy, we will file the insurance claim for you. Insurance policies vary in the type and extent of coverage provided.
The patient is ultimately responsible for the payment of the bill. For patients who are not members of PPO plans, payment of co-payments, deductibles or the portion of the bill the insurance will not cover is expected at the time of service.
We do not accept insurance payment in full.
We accept Aetna, Florida Blue PPO, Beacon Health, Medicare, Mhnet, Tricare, Humana, Cigna and United.
Cancellation and Paperwork Fees
We have Fees set in place to make Tampa Neuropsychiatry to run smoothly, please be aware of these fees outlined in the New Patient Packet, Fees include a $75-$150 Cancellation fee without a 48 hour notice, we also have a Paperwork fee ranging from $50- $150 this includes paperwork for FMLA, STD, LTD, Work Accommodations, Social Security paperwork and Emotional support animal letters. Please talk to your Physician about all paperwork needed in appointment. Please be advised we will not fill out any paperwork until you have been seen two times.
Copies of your entire medical records are available to you at your request. Copies of your medical records are provided free of charge to your physician. Copies are done weekly and the office must have your written authorization prior to making copies.
All prescriptions and authorizations for renewals should be requested during normal business hours, preferably in the morning. Please follow the Physicians recommendations if they feel that it is in the best interest of your health to be seen and examined prior to the appropriate medications being refilled. Medications for chronic medical conditions need to be monitored periodically to insure their safety and your health.
When you call please have the following information available.
- How many do you get?
- Patient’s name
- Name of drug, dose strength and how you are taking it
- Name and telephone number of pharmacy
- There will be a $30 Refill fee if it occurs prior to your next appointment